cancellations and Returns
Here’s some helpful info about our cancellations and returns policies. If you have any further queries, then please reach out, we’d love to hear from you. You can also check out our FAQ’s.
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If you’d like to cancel your order, please get in touch within 48 hours of placing it. While cancellations aren’t always guaranteed (especially if your order has already gone into production), we’ll do our very best to help where possible.
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Since each piece is one-of-a-kind or printed to order, returns are not accepted.
It’s important to us that you love your artwork, and therefore, if you have any questions about a piece or need more details before buying, please feel free to reach out — we’re always happy to help answer questions or send more photos, for example.
In the unlikely instance that your parcel arrives damaged or faulty, please contact us and we will be sure to support you. The following section details steps to take if you notice any damages.
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All our orders are thoroughly inspected prior to packaging and are wrapped with the utmost care, therefore damages are thankfully rare.
While we are not responsible for any damage caused once the item is in your care, we will of course resolve any issues where damage occurs during transit or the item arrives faulty.
If your order arrives damaged, please retain all original packaging and contact us immediately, ideally within 24 hours of delivery. This way we can work with you to promptly make things right.
Please contact us with the following information:
Your order number (as stated on order confirmation email)
Photos of any damage to the item AND packaging.
Ideally images should be taken with the courier present so we can clearly evidence to the postal service that damage occurred during transit.
Please point out any damages to the courier at the point of delivery.
