cancellations and Returns

Here’s some helpful info about our cancellations and returns policies. If you have any further queries, then please reach out, we’d love to hear from you. You can also check out our FAQ’s.

  • If you’d like to cancel your order, please get in touch within 48 hours of placing it. While cancellations aren’t always guaranteed (especially if your order has already gone into production), we’ll do our very best to help where possible.

    • Since each piece is one-of-a-kind or printed to order, returns are not accepted. Gift vouchers are non-refundable.

    • It’s important to us that you love your artwork, and therefore, if you have any questions about a piece or need more details before buying, please feel free to reach out — we’re always happy to help answer questions or send more photos, for example.

    • In the unlikely instance that your parcel arrives damaged or faulty, please contact us and we will do our best to make it right. The following section details steps to take if you notice any damages at the time of delivery. Please note, Anna Truby Art cannot accept returns of items damaged due to improper handling after delivery.

    • While every effort has been made to photograph the artwork as accurately as possible, please note that colours may vary slightly due to different screen settings and device displays. Returns will not be accepted based on these slight variations.

  • All our orders are thoroughly inspected prior to packaging and are wrapped with the utmost care, therefore damages are thankfully rare.

    While we are not responsible for any damage caused once the item is in your care, we will of course resolve any issues where damage occurs during transit or the item arrives faulty.

    If your order arrives damaged, please retain all original packaging and contact us immediately, ideally within 24 hours of delivery. This way we can work with you to promptly make things right.

    Please contact us with the following information:

    1. Your order number (as stated on order confirmation email)

    2. Photos of any damage to the item AND packaging.

      • Ideally images should be taken with the courier present so we can clearly evidence to the postal service that damage occurred during transit.

      • Please point out any damages to the courier at the point of delivery.